Feedback and Complaints

Your feedback matters

At Indigo Junction, we value and welcome your feedback. Hearing about your experiences helps us improve our services, celebrate what we’re doing well, and ensure we continue to provide safe, respectful and responsive support to our community.

We welcome all types of feedback, including:

Compliments
Share a positive experience or acknowledge a staff member, program or service that has made a difference.

Suggestions
Let us know if you have an idea that could help improve our services or programs.

Complaints
Tell us about a concern, issue or experience that did not meet your expectations. We take all complaints seriously and will work to address them fairly and respectfully.

How to provide feedback

You can submit feedback by completing the form below.

Alternatively, you can:

Email: feedback@indigojunction.org.au or complaints@indigojunction.org.au

Post: Indigo Junction, Level 2, 9 The Avenue, Midland WA 6056

What you can expect

You may choose to provide your contact details or remain anonymous.

If you provide your name and contact information, we will acknowledge your feedback and work with you to address any concerns in a timely and respectful manner. We will keep you informed about the progress of any investigation and discuss possible outcomes or resolutions where appropriate.

All suggestions will be considered, and compliments will be shared with the relevant staff members and teams.

Indigo Junction is committed to handling feedback confidentially, fairly and without fear of disadvantage to the person providing it.

Independent support and advocacy services

If you would prefer not to raise your concerns directly with Indigo Junction, or if you are dissatisfied with the outcome of a complaint, independent advocacy and complaints services are available to support you.

Health and Disability Services Complaints Office (HaDSCO)
Phone: 1800 813 583
Website: Health and Disability Services Complaints Office
An independent and impartial complaints resolution service for health and disability services in Western Australia.

Consumer Protection WA
Phone: 1300 304 054
Email: consumer@demirs.wa.gov.au
Website: Consumer Protection WA
Information and assistance regarding tenancy rights, community housing and consumer matters.

NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: NDIS Quality and Safeguards Commission
For complaints about NDIS supports and services.

Living Proud
Phone: 1800 184 527
Website: Living Proud
Advocacy, support and information for LGBTIQA+ people and communities in Western Australia.

Advocare
Phone: 1800 655 566
Website: Advocare
Free, confidential advocacy and support services that help older people understand and exercise their rights.

Older Persons Advocacy Network (OPAN)
Phone: 1800 700 600
Website: OPAN
Independent advocacy for people receiving Australian Government-funded aged care services.

Mental Health Advocacy Service
Phone: 1800 999 057
Website: Mental Health Advocacy Service
Free and confidential advocacy for people receiving mental health services in Western Australia.